Refund Policy

All BedTime Bliss UK furniture beds, headboards and furniture are made to order to the size, colour, fabric and specification you choose. Because these items are personalised and cannot be resold, the 14-day cancellation period for online purchases does not apply to them.

• Change of mind, including no longer wanting or needing the item
• Choosing the wrong size, colour, fabric, style or specification
• Items that do not fit through doorways, stairways or into the room
• Mattresses removed from their original sealed packaging
• Minor variations in colour, shade or texture between screen images and the finished item
• Normal settling of foam, fabric or upholstery after use
• Damage caused by misuse, incorrect assembly, pets, moving the item or general wear and tear
• Damage not reported to us within 48 hours of delivery

By placing an order with BedTime Bliss UK furniture you confirm that you have checked your measurements, access route and chosen specification, and that you accept this policy.

Orders refused at the door, or cancelled once out for delivery, are treated as a cancellation after production and the 50% charge plus any delivery costs will apply.

Every item is quality checked before it leaves BedTime Bliss UK furniture. Please inspect your order in full while our team is present and note any damage on the delivery form before signing. Any fault or incorrect item must be reported to BedTime Bliss UK furniture within 48 hours of delivery, with clear photos or videos of the issue.

Where BedTime Bliss UK furniture confirms an item is faulty or not as ordered, our remedy is to repair the item or replace the affected part at no cost to you. We do not offer refunds where a repair or replacement is possible. The item must be kept in the condition it was delivered in; if it has been altered, misused or damaged after delivery, the claim will be declined.

Signing the delivery form as received in good condition confirms the item arrived undamaged. Visible damage reported after signing will not be accepted.

This policy does not affect your statutory rights as a consumer in relation to goods that are faulty or not as described.

It is the customer's responsibility to make sure ordered items will fit through all doorways, hallways and stairways to the room of choice. Please contact BedTime Bliss UK furniture before ordering if you are unsure.

If an item does not fit, it is not eligible for a refund. Any alteration, re-making of parts and redelivery will be charged to you, and the new parts will not be delivered until these costs are paid. If the outstanding amount is not paid within 14 days of request, the order will be cancelled and the 50% cancellation charge will apply.

Before the BedTime Bliss UK furniture team arrives, please make sure the room is empty and there is enough clear space for two people to safely assemble your bed. Remove any fragile or valuable items from the room and the access route beforehand.

While our team will always take care to protect your belongings, it remains the customer's responsibility to make sure nothing is left in harm's way when items are carried upstairs or during assembly.