Privacy Policy

BedTime Bliss UK furniture is committed to protecting and respecting your privacy in line with applicable data protection legislation. This Privacy Policy sets out how we collect, use and share information that identifies you or is associated with you ("personal data").

BedTime Bliss UK furniture is the data controller responsible for the personal data we collect and process about you. If you have any questions, comments or requests regarding this Privacy Policy, please contact us directly using the details at the bottom of this page.

We collect personal data when you willingly submit information directly to us. This includes the details you provide when you place an order (such as your name, phone number, email address and delivery address), contact us through our contact form, WhatsApp, phone or email, or subscribe to our newsletter.

When you use our website we may also collect:

• The time you access the website and the length of your visit, the pages you view and the source you were referred from
• Details about your device and browser
• Your IP address

• To process and deliver your order, and to contact you about your order and delivery
• To respond to your questions, requests or complaints
• To send you updates and offers about our products, where you have agreed to receive them
• To keep our website secure and improve how it works
• For internal purposes including record keeping, research and sales reporting

We will only process your personal data when you have provided your consent, when we need to fulfil the obligations of a sale, when legislation requires it, or when it is in our legitimate interests provided the existing legislation allows.

We do not sell your personal data. We may share it only with:

• Delivery partners, so they can arrange and complete your delivery
• Service providers who help us run our website and send emails
• Professional advisors, such as accountants and lawyers
• Law enforcement, regulators or any other party where we are required to by law

We may contact you by email with updates or offers we think you may be interested in, provided you have given consent. You can opt out of marketing emails at any time by replying to let us know or by contacting us using the details below.

BedTime Bliss UK furniture will also contact you by phone, email or WhatsApp about the progress of your order. These service messages are not marketing.

• Marketing: you may opt out of receiving marketing messages at any time
• Access: you can ask for a copy of the personal data we hold about you
• Control: you have the right to ask us to correct, update, transfer or delete your personal data, or to limit how we use it

Statutory exceptions apply to any request you may make. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

We will hold information for as long as necessary to fulfil our business purposes or to comply with regulatory requests, applicable law, audit requirements or court orders.

If you follow a link on our website to another platform or web address, please note that these are independent entities with their own privacy policies, for which we accept no liability or responsibility. Please refer to their policies for further information.

Our Privacy Policy may be updated from time to time. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.